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Troubleshooting domain connections

Utilise this guide to troubleshoot the connection between your tertiary-party domain host and your Squarespace site. If you lot recently continued your domain and the DNS settings panel shows error letters, this is normal. It tin have 24-72 hours for the connection to showtime working properly.

Scout a video

Error message: This domain is already continued to another Squarespace site

If this bulletin appears when you lot begin the connection process, bank check your other Squarespace sites to detect where the domain is connected. When you observe the site, disconnect the domain. If you lot can't find the site where your domain is connected, contact u.s.a. for help.

Problems adding the CNAME records

At that place are 2 CNAME records needed to connect your domain: one that points to verify.squarespace.com and one that points to ext-cust.squarespace.com.

Troubleshooting verification CNAME tape issues

The verification CNAME record (the 1 that points to verify.squarespace.com) has a few specific troubleshooting steps to try:

If the verification CNAME isn't connecting, this is often due to a miscopied verification code. The unique verification code, which is usually the first CNAME record yous add to your provider'southward settings, is a cord of letters and numbers. Nosotros recommend copying and pasting the code from your domain's DNS settings panel into your provider's settings to proceed information technology accurate.
If your verification CNAME doesn't show in the DNS settings console, your domain is already verified. Yous don't need to practice anything to verify the domain.
If you're experiencing issues verifying your domain or if your domain provider doesn't back up CNAME records, verify your domain using a TXT record.

Troubleshooting bug with either or both CNAME records

Endeavor these troubleshooting steps for either of the CNAME records:

If your Squarespace DNS Settings panel shows the record with your domain at the end (like ext-cust.squarespace.com.example.com), add together a menstruation to the stop of the record'south Data value (similar ext-cust.squarespace.com.). This prevents your provider from adding your domain to the finish of the data or points to value.
If you notice a duplicate domain in your domain provider's Alias or Host section (like uniquecode.example.com.case.com), add a menstruation to the end of the record's Host value (like uniquecode.instance.com.). The period prevents your provider from adding annihilation else to the end of the hostname.
If your domain provider shows the CNAME records with your domain at the end (similar verify.squarespace.com.example.com), at that place'due south no action required. Some providers always add together your domain to the cease of the record. This won't impact the domain connection.

Issues calculation the A records

If you find A records in your business relationship that don't match the 4 used to connect your domain, they may need to be deleted. You tin can take the following actions based on the data in the host field:

Host: @ - Delete merely if information technology doesn't match the four records used to connect your domain.
Host: blank - Delete. "Blank" specifies your domain without the www in front.
Host: Post or Email - Don't delete. This connects to your email address. Deleting information technology could interfere with your email service.

"Record not found" labels in the DNS Settings panel

When we detect an result with the connection, records in the DNS Settings panel appear ruby and may show a "Record non constitute" label. A alert message may besides display in the Domains console, such equally "DNS error." You can gear up this issue by ensuring the DNS settings are entered correctly:

In the Domicile carte, click Settings, click Domains, then click the domain that'southward not connecting properly.
Click View DNS settings.
Await for Tape not found labels in the Electric current information cavalcade. These records aren't connecting to your site.
Log into your domain provider'southward account and find where you edit your DNS settings.
Correct the error shown for each record, past ensuring that the Host, Type, and Required data information is entered correctly in your domain business relationship. For assistance, visit Connecting a domain to your Squarespace site. Yous can too review the full list of provider-specific guides.
Click Refresh in your Squarespace DNS Settings panel. While waiting for your settings to refresh, go along the following in listen:

Records can take between 24 and 72 hours to update. If the record appears correctly in your provider's DNS console but your Squarespace panel even so shows an error, expect 72 hours, then click Refresh over again.
Refreshing repeatedly causes the DNS checker to try different servers. Some servers update with the new records sooner than others. This may temporarily cause your domain to connect for some visitors but non all. If clicking refresh shows inconsistent results, wait 72 hours before refreshing again.

Return to the Domains panel. If your DNS Settings display Correct for all values in the Current Data column, your domain will show a yellow flag and read "Connection in progress." After the changes have fully propagated and your domain is correctly connected, it will show a green flag and read "Connected."

If yous followed the steps above and the DNS Settings console still shows an error message, contact your domain provider to troubleshoot. You can also contact u.s.a. every bit yous work on the connectedness. We may suggest that yous retry the connection process. This involves disconnecting the domain from your site and deleting the records from your provider's account, before starting over.

Deprecated record characterization in the DNS settings

If a Deprecated label appears in the Current data column, y'all're using outdated domain records. While most visitors can withal access your site through a standard URL (start with http://), deprecated records can prevent visitors from loading your site through an SSL secure URL (beginning with https://). To fix this, log into your domain account and ensure your CNAME and A records lucifer our current requirements.

Extra records in the DNS settings

If your domain has records that conflict with the Squarespace required records, the DNS settings panel will show those records in red. These are different than the "Record not institute" labels, every bit those volition be listed beside the Squarespace records.

To gear up the disharmonize, log into your domain provider'southward account and delete the extra records.

Extra_DNS_records_in_the_Squarespace_DNS_Settings_panel.jpg

Issues with the nameservers

If you lot entered all of the required records, waited 72 hours for the connection to propagate, and your domain still hasn't connected, contact your domain provider to ensure that the domain's nameservers bespeak to the host where you entered the records.

A nameserver is a server that stores information about your domain, which helps your browser locate the domain's records. We recommend using your domain provider's default nameservers.

More than aid

If you've reviewed all the steps here, but your domain is still showing errors in your Squarespace settings, nosotros recommend contacting your domain provider for more help.

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Source: https://support.squarespace.com/hc/en-us/articles/206541757-Troubleshooting-domain-connections

Squarespace an Unexpected Error Occurred Please Try Again Later

Troubleshooting domain connections

Scout a video

Error message: This domain is already continued to another Squarespace site

Problems adding the CNAME records

Troubleshooting verification CNAME tape issues

Troubleshooting bug with either or both CNAME records

Issues calculation the A records

"Record not found" labels in the DNS Settings panel

Deprecated record characterization in the DNS settings

Extra records in the DNS settings

Issues with the nameservers

More than aid

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