Couldnt Pair. Check Settings for This Device and Try Again

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If you meet issues trying to connect to a Bluetooth device, hither are some troubleshooting steps to try.

Before you beginning

Cheque these things before you lot commencement troubleshooting Bluetooth on your device:

Bank check your product information

If you're setting up a new device and Bluetooth is missing, check the product specifications to make certain information technology has Bluetooth capabilities. Some devices don't have Bluetooth.

Make certain Bluetooth is turned on

If you're using a laptop with a physical Bluetooth switch on the body, make sure it'due south switched on.

In Windows xi, there are two ways to check if Bluetooth is turned on. Here's how:

• Bank check in the taskbar. Select the Network icon on the right side of the taskbar, look for the Bluetooth quick setting, and then selectBluetoothto turn information technology on. You'll see "Non connected" if your Windows xi device isn't paired to any Bluetooth accessories.

• Cheque in Settings. Select theKickoffpush button, then enter settings. SelectSettings>Bluetooth & devices. Brand certainBluetoothis turned on.

Annotation:When you turn Bluetooth on in Settings, the following message appears immediately:
"Discoverable as <computer_name>"

Check your Bluetooth device

Make sure your Bluetooth device is turned on, is charged or has fresh batteries, and is in range of your PC. Then, try the following:

• Turn off your Bluetooth device, wait a few seconds, then plough information technology back on.

• Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it's not too shut to whatsoever other USB device that'south plugged into a USB iii.0 port. Unshielded USB devices tin can sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

• Make sure aeroplane mode is off:Select the Network icon on the right side of the taskbar, then make sure theAirplane modequick setting is turned off.

• Turn Bluetooth on and off:SelectShowtime, and so type settings. SelectSettings>Bluetooth & devices. Turn offBluetooth, wait a few seconds, and so turn it back on.

• Remove the Bluetooth device, then add it again: SelectShowtime, and then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device you lot're having bug connecting to, and then selectRemove device> Yes. To learn more than about pairing your Bluetooth device over again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Here are another common issues:

• The Bluetooth icon is missing or Bluetooth tin can't be turned on or off.

• Bluetooth doesn't work after a Windows update is installed.

• Bluetooth doesn't work later on you upgrade to Windows 11 from Windows 10.

• Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.

To get started, select a heading to see more info.

SelectStart, and then enter settings. SelectSettings>System > Troubleshoot> Other troubleshooters. Next to Bluetooth, selectRun and follow the instructions.

Open Troubleshoot settings

If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may accept been designed for an earlier version of Windows. To automatically bank check for driver updates:

1. Select Search on the taskbar, search forDevice Manager, so selectDevice Managerfrom the list of results.

2. In Device Director, selectBluetooth, and then select the Bluetooth adapter name, which may include the give-and-take "radio."

3. Press and concord (or right-click) the Bluetooth adapter, and and then selectUpdate driver >Search automatically for updated driver software. Follow the steps, then selectClose.

4. After installing the updated driver, select theStartpush, selectPower>Restart if you're prompted to restart, and then check whether that fixes the connection upshot.

If Windows can't find a new Bluetooth driver, visit the PC manufacturer's website and download the latest Bluetooth driver from there.

Important:An outdated or incompatible driver is i of the most common causes of Bluetooth connection issues.

To manually install the Bluetooth driver:

Get to your PC manufacturer's website and download the latest driver. Then practise one of the following:

• If you lot downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should exist all yous need to do.

• If you downloaded individual files, and at least one file has an .inf file name extension and another has a .sys extension, do the following:

  1. Select Search on the taskbar, blazonDevice Manager, then selectDevice Manager from the list of results.

  2. In Device Manager, selectBluetooth > the Bluetooth adapter name. (If information technology's non listed there, check inOther devices.)

  3. Press and agree (or right-click) the network adapter, and then selectUpdate driver >Browse my computer for drivers.

  4. SelectBrowse, select the location where the commuter files are stored, and then selectOK.

  5. SelectNext, and follow the steps to install the commuter. When the installation is finished, selectShut.

  6. After you lot've updated the driver, select theStartbutton, selectPower>Restart if you lot're prompted to restart, and check whether that fixes the connexion upshot.

If you don't run across the Bluetooth icon, but Bluetooth does appear in Device Manager, endeavour to uninstall the Bluetooth adapter, and then trigger an automated reinstall. Hither'southward how:

1. Select Search on the taskbar, enterdevice manager, and so selectDevice Managing directorfrom the results.

2. In Device Manager, selectBluetooth. Press and concur (or correct-click) the Bluetooth adapter name (which may include the word "radio"), and selectUninstall device > Uninstall.

3. SelectStart, then selectAbility>Close down.

4. After your device shuts downwards, wait a few seconds, and and then plow information technology back on. Windows will try to reinstall the driver.

5. If Windows doesn't reinstall the commuter automatically, open Device Director and selectActivity >Scan for hardware changes.

Note: Yous may need to contact your PC or other hardware manufacturer to go the latest drivers for your Bluetooth adapter.

If these steps don't set your Bluetooth trouble, use Windows Feedback Hub to file a bug. This helps Microsoft make up one's mind the root cause of the trouble.

Include details nigh what yous were doing or specific steps you were taking when the trouble occurred. For example, if you started having Bluetooth problems after updating Windows or changing Windows versions, include this info.

Open Feedback Hub

Annotation:If your school or workplace manages your device and yous don't see the Bluetooth icon, it may be disabled by your organization. Check with your It support person.

Troubleshoot problems with Bluetooth accessories

If you can plow on Bluetooth just having problems pairing or using a Bluetooth accessory, attempt the following steps to endeavor to fix mutual bug with Bluetooth accessories.

You should as well bank check your Bluetooth device manufacturer'southward website—especially if you accept other Bluetooth devices that are working. The device manufacturer will probably take more than detailed, product-specific information and troubleshooting steps.

To get started, select a heading to see more info.

• If you lot're prompted to enter a PIN to utilize your device, but you don't know the Pin:

  • Check the device's documentation for a pin, or look for one on the device itself.

  • Try0000or1234.

• If y'all're prompted to enter a PIN, but you lot don't see a identify to enter one on your PC's screen, type0000 on your Bluetooth keyboard and press Enter.

• Try to remove the device, then pair information technology again. Your device might be paired, but not connected—Bluetooth keyboards, mice, and pens connect only when necessary.
  To remove a Bluetooth device, select theStart button, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the iii vertical dots) for the Bluetooth device that'southward paired but not working, then selectRemove device> Yes. After that, pair the device again. For more info on pairing devices, see Connect a Bluetooth device.

If y'all're having problems connecting a Bluetooth audio device or hearing audio:

• Brand sure the audio device is within range of your PC.

• Brand sure the audio is playing through the Bluetooth device. SelectStart, then enter settings. SelectSettings>Arrangement>Audio. Select Choose where to play sound then select the Bluetooth device.

• If your Bluetooth device displays asPaired in Settings > Bluetooth & devices > Devices, but you can't hear audio, brand certain information technology'southward connected. InDevices, select More than options (the three vertical dots) next to the device, and then selectConnect.

• Try to remove the Bluetooth device, then pair it once more. To remove a device, selectStart, and so enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the 3 vertical dots) for the Bluetooth device that'due south paired merely not working, and then selectRemove device> Aye. Afterwards that, pair the device again. For more than info on pairing devices, come across Connect a Bluetooth device.

If your device is connected, but the audio quality is poor:

• Make sure the sound is playing through the Bluetooth device. SelectStarting time, then enter settings. SelectSettings>System>Sound. InChoose where to play audio, select the Bluetooth audio device.

• Break other things that might be using Bluetooth, such every bit file-sharing over Bluetooth. For more info, see Fix sound bug in Windows.

• Verify that stereo is selected for the Bluetooth device to ensure the best quality sound. To do this:

  1. On the right side of the taskbar, clickBook, and then select Manage audio devices (>) to choose a playback device.

  2. Select the Bluetooth device, and make certain theStereo option is selected. (The lower-audio quality choice isHands-Free.)

  3. If stereo is not available as an option, remove the device inSettings>Bluetooth & devices > Devices, and and so add the device again. So, cheque theVolumepanel again to make sure that stereo is selected.

File sharing

If you're having problems sharing files over Bluetooth:

• Try using nearby sharing. Learn more than virtually nearby sharing

• Make certain Bluetooth is turned on for both the sending and receiving device. For more than info, see Share files over Bluetooth.

Note:Nearby sharing is available on Windows 10 (version 1803 and afterward) and on Windows 11.

Phones

The PIN should appear on your phone screen or computer screen. Confirm that you're seeing the correct Pivot on both devices.

Movement controllers

For help troubleshooting bug with Bluetooth-connected movement controllers, run across Controllers in Windows Mixed Reality.

Fitness trackers

For help troubleshooting bug with Bluetooth-connected fitness trackers, see your device manufacturer'southward instructions.

If y'all've tried the steps in this article or don't encounter a solution to the problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of the trouble.

Include specific details about what you were doing when the problem occurred. For example, if yous started having Bluetooth problems after updating Windows or irresolute Windows versions, include this info.

Open Feedback Hub

Not finding what yous need?

Endeavour the Go Aid app!

If you run into issues trying to connect to a Bluetooth device, here are some troubleshooting steps to try.

Before you beginning

Check these things before you start troubleshooting Bluetooth on your device:

Check your product information

If you're setting up a new device and Bluetooth is missing, check the product specifications to make certain it has Bluetooth capabilities. Some devices don't have Bluetooth.

Brand sure Bluetooth is turned on

If you're using a laptop with a physical Bluetooth switch on the body, make sure it'southward switched on.

In Windows x, there are 2 ways to check if Bluetooth is turned on. Here's how:

• Check in the taskbar. Select action center ( or ). If y'all don't see Bluetooth, select Aggrandize to reveal Bluetooth , then select Bluetoothto plough it on. You'll see "Not connected" if your Windows ten device isn't paired to any Bluetooth accessories.

• Check in Settings. Select Select the Kickoff  push, then select Settings  > Devices  > Bluetooth & other devices . Make certain Bluetooth is turned on.

Notes:

• When you lot turn Bluetooth on in Settings, the following message appears immediately:

• "Now discoverable as <computer_name>"

Cheque your Bluetooth device

Make sure your device is turned on, is charged or has fresh batteries, and is in range of the PC you lot want to connect to. So, try the post-obit:

• Plow off your Bluetooth device, wait a few seconds, and so turn it dorsum on.

• Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it'southward not too shut to whatsoever other USB device that'due south plugged into a USB 3.0 port. Unshielded USB devices tin sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

• Brand sure aeroplane manner is off: Select Start, then select Settings > Network & Internet  > Airplane mode . Make sure Airplane fashionis turned off.

• Turn Bluetooth on and off: Select Start , then select Settings > Devices  > Bluetooth & other devices . Plough off Bluetooth, wait a few seconds, so plough it back on.

• Remove the Bluetooth device, and so add information technology over again: Select Start , and so select Settings > Devices  > Bluetooth & other devices .. In Bluetooth, select the device you're having issues connecting to, and and so select Remove device > Yeah. To larn more about pairing your Bluetooth device once again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Here are another common problems:

• The Bluetooth icon is missing or Bluetooth tin't be turned on or off.

• Bluetooth doesn't work after a Windows 10 update is installed.

• Bluetooth doesn't work after y'all upgrade to Windows 10 from Windows eight.1 or Windows 7.

• Bluetooth doesn't announced in Device Manager, and there are no unknown devices listed.

To get started, select a heading to see more than info.

Select Showtime , so select Settings > Update & Security  > Troubleshoot . InFind and fix other issues, select Bluetooth, and then select Run the troubleshooter and follow the instructions.

Open Troubleshoot settings

If you recently upgraded to Windows 10 or installed Windows 10 updates, the electric current commuter may have been designed for an earlier version of Windows. To automatically cheque for driver updates:

1. In the search box on the taskbar, search forDevice Managing director, so select Device Managing director from the list of results.

2. In Device Manager, select Bluetooth, and and then select the Bluetooth adapter name, which may include the give-and-take "radio."

3. Press and hold (or right-click) the Bluetooth adapter, and then select Update driver > Search automatically for updated driver software. Follow the steps, then select Close.

4. After installing the updated driver, select the Outset  button, select Power > Restart if you're prompted to restart, and and then bank check whether that fixes the connection issue.

If Windows tin't detect a new Bluetooth driver, visit the PC manufacturer's website and download the latest Bluetooth commuter from in that location.

Important:An outdated or incompatible driver is one of the virtually common causes of Bluetooth connection issues.

To manually install the Bluetooth commuter:

Become to your PC manufacturer's website and download the latest driver. And then exercise i of the following:

• If you downloaded an executable (.exe) file, just double-click the file to run information technology and install the drivers. That should be all you need to do.

• If you downloaded private files, and at to the lowest degree i file has an .inf file proper name extension and some other has a .sys extension, do the following:

  1. In the search box on the taskbar, type Device Director, and so select Device Manager from the listing of results.

  2. In Device Manager, select Bluetooth > the Bluetooth adapter name. (If it's non listed there, check in Other devices.)

  3. Press and hold (or right-click) the network adapter, and so select Update driver > Browse my reckoner for driver software.

  4. Select Browse, select the location where the driver files are stored, and so select OK.

  5. Select Adjacent, and follow the steps to install the driver. When the installation is finished, select Close.

  6. After yous've updated the commuter, select the Start  button, select Power > Restart if you're prompted to restart, and check whether that fixes the connection issue.

If you don't see the Bluetooth icon, but Bluetooth does appear in Device Director, try to uninstall the Bluetooth adapter and trigger an automatic reinstall. Here'due south how:

1. In the search box on the taskbar, enterdevice manager, then select Device Managing director from the results.

2. In Device Manager, selectBluetooth. Press and hold (or correct-click) the Bluetooth adapter name (which may include the word "radio"), and selectUninstall device.

3. Select Beginning , and so select Power > Shut downward .

4. After your device shuts down, wait a few seconds, and then turn it back on. Windows volition try to reinstall the commuter.

5. If Windows doesn't reinstall the driver automatically, open Device Managing director and selectActiveness >Scan for hardware changes.

Annotation:You may need to contact your PC or other hardware manufacturer to obtain the latest drivers for your Bluetooth adapter.

If these methods don't fix your Bluetooth problem, utilize Windows Feedback Hub to file a bug. This helps Microsoft decide the root crusade of this issue.

Include details about what yous were doing or specific steps y'all were taking when the bug occurred. For example, if y'all started having Bluetooth bug subsequently updating Windows or changing Windows versions, include this information.

Open Feedback Hub

Note:If your schoolhouse or workplace manages your device and you don't see the Bluetooth icon, it may be disabled by your organization. Cheque with your system administrator.

Troubleshoot problems with Bluetooth accessories

If y'all can plough on Bluetooth simply are having problems pairing or using a Bluetooth accessory, use the following methods for troubleshooting common problems with Bluetooth accessories.

You should also check your device manufacturer's website, peculiarly if y'all take other Bluetooth devices that are working. The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps.

To go started, select a heading to see more info.

• If you lot're prompted to enter a Pin to use your device, but you don't know the PIN:

  • Check the device's documentation for a pin, or look for ane on the device itself.

  • Try 0000 or 1234.

• If you lot're prompted to enter a PIN, simply you don't meet a place to enter one on your PC's screen, blazon 0000 on your Bluetooth keyboard and printing Enter.

• Attempt to remove the device, then pair information technology again. Your device might exist paired, but not connected—Bluetooth keyboards, mice, and pens connect merely when necessary.
  To remove a Bluetooth device, select Start  button, then select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that'due south paired but not working, and then select Remove device > Yes. Afterward that, pair the device over again. For more info on pairing devices, see Connect a Bluetooth device.

If you're having problems connecting a Bluetooth audio device or hearing sound:

• Make sure the audio device is within range of your PC.

• Make sure the sound is playing through the Bluetooth device. Select Start , and so select Settings > System  > Sound . InChoose your output device, select the Bluetooth device.

• If your device displays every bit Paired just you tin't hear audio, brand sure information technology's continued. Select Beginning , and then select Settings > Devices  > Bluetooth & other devices . InBluetooth, select the device, and so select Connect.

• Attempt unpairing, then re-pairing, the device. To unpair a device, select Start , and so select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired only not working, then select Remove device > Yes. Subsequently that, pair the device over again. For more info on pairing devices, see Connect a Bluetooth device.

If your device is continued, but the audio quality is poor:

• Make sure the sound is playing through the Bluetooth device. Select Get-go , then select Settings > Organization  > Sound . InChoose your output device, select the Bluetooth audio device.

• Pause other things that might be using Bluetooth, such equally file-sharing over Bluetooth. For more info, meet Ready sound problems in Windows.

• Verify that stereo is selected for the Bluetooth device in order to ensure the best quality audio. To do this:

  1. On the right side of the taskbar, click Book  and then select the chevron icon to choose a playback device.

  2. Select the Bluetooth device, and make sure the Stereo pick is selected. (The lower-audio quality option is Hands-Free.)
     

  3. If stereo is not bachelor every bit an option, remove the device in Settings  > Devices  > Bluetooth & other devices  and and then re-add the device. Then, check the Book  panel again to brand certain that stereo is selected.

If your Bluetooth book controls no longer work afterward you install a Windows update, follow these steps.

Warning:Serious issues might occur if you lot modify the registry incorrectly. For added protection, support the registry before attempting to change information technology.

1. Make sure you've installed the latest updates from Windows Update. (A solution for this result was included in the October 24, 2018—KB4462933 (OS Build 17134.376) update for Windows x version 1803.)

   To check for updates, select Start , so go toSettings  >Update & security  >Windows Update  >Cheque for updates.

2. Manually disable the Absolute Volume feature by making a change in the registry. To do this, selectOutset and typecmd. Right-clickCommand Prompt in the Search results and selectRun equally ambassador.

3. In the Control Prompt window, type the post-obit control:

   reg add HKLM\Organisation\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT /v DisableAbsoluteVolume /t REG_DWORD /d i /f

   Yous may need to restart Windows for the registry change to take outcome.

   Notes:

   • To re-enable the Absolute Volume feature, type the following control in the Command Prompt window:

   • reg add together HKLM\SYSTEM\ControlSet001\Command\Bluetooth\Audio\AVRCP\CT /v DisableAbsoluteVolume /t REG_DWORD /d 0 /f

File sharing

If y'all're having problems sharing files over Bluetooth:

• Try using nearby sharing. Acquire more near nearby sharing

• Make sure Bluetooth is turned on for both the sending and receiving device. For more info, encounter Share files over Bluetooth.

Annotation:Nearby sharing is only available on Windows 10, version 1803 and after.

Phones

The Pin should appear on your telephone screen or estimator screen. Confirm that you're seeing the correct PIN on both devices.

Motion controllers

For help troubleshooting problems with Bluetooth-connected motion controllers, encounter Controllers in Windows Mixed Reality.

Fettle trackers

For assistance troubleshooting bug with Bluetooth-connected fitness trackers, run across your device manufacturer's instructions.

If you've tried the steps in this article or don't run into a solution to the problem, utilise Windows Feedback Hub to file a bug. This helps Microsoft determine the root crusade of this issue.

Include specific details well-nigh what you were doing when the bug occurred. For example, if you started having Bluetooth issues subsequently updating Windows or changing Windows versions, include this information.

Open Feedback Hub

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Source: https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c

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