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Setting up how incoming calls are handled

Last updated on May six, 2022

Yous can manage how you want your incoming calls to ring on your RingCentral apps and phones:

• Which devices yous want to band during work and after hours
• Where you desire to send missed calls

Where do you want to gear up how incoming calls are handled?

1. Open the RingCentral app on your desktop or web browser.
2. Go to Settings > Phone in the left navigation bar.
3. Next to Call treatment, click Edit.

1. By default, the phone call handling rules volition apply 24/7. If yous want to create different rules for Work hours and After hours, click Edit schedule and set up a specific work schedule.
2. Select how you desire your devices to ring:
   1. Ring in order: Calls will band on the devices in the order they're listed.
   2. Ring all at in one case: Calls will ring on all devices in the listing at once.
   3. Exercise non ring: (Only bachelor for Later on hours) Calls won't ring on your devices. Instead, calls volition be handled the way yous set them upwardly under Missed calls.
3. Select how long you want each device to ring. Select Always Ring for your apps if you want them to ring along with your other devices and numbers. You can apply the toggle to turn off any device you don't want to ring.
4. Select Add phone to add some other phone number to the list.

1. If y'all selected Ring in order, elevate and drop the devices to place them in the social club y'all want them to ring.

1. Under Missed calls, select how you desire your unanswered calls handled:
   1. Send to voicemail: Sends calls to voicemail. Learn how
   2. Play bulletin and disconnect: Sends calls to a recorded voice message then disconnects them.
   3. Forward to extension: Forwards calls to a coworker, a phone call queue, an IVR menu, or an announcement-just or message-only extension.
   4. Forward to external number: Forwards calls to an external phone number.

1. Click Save.

Note: If yous set up up a Piece of work hours schedule, be sure to set your call treatment rules for After hours too.

1. Open up the RingCentral mobile app.
2. Tap your profile moving picture in the top left corner.
3. Tap Phone > Call handling.
   

1. By default, the phone call handling rules will apply 24/vii. If you desire to create dissimilar rules for Work hours and After hours, tap Prepare schedule > Custom scheduleand configure your schedule.
2. Tap Devices will ring and select how you desire your devices to ring:
   1. In club: Calls will ring on the devices in the guild they're listed.
   2. All at in one case: Calls will ring on all devices in the listing at in one case.
   3. Do not ring: (Merely available for Later on hours) Calls won't ring on your devices. Instead, calls will be handled the style you ready them nether Missed calls.
3. Select how long you want each device to ring. Select Always Band for your apps if y'all want them to ring along with your other devices and numbers. Turn off the Active toggle for any device y'all don't desire to band.
4. Tap Add number to add another phone number to the listing.
5. If you selected In order, tap Reorder and drag and drop the devices to place them in the lodge they should band. Then tap Salve.
   

1. Tap Unanswered calls to cull how you lot desire your missed calls handled:
   1. Transport to voicemail: Sends calls to voicemail. Larn how
   2. Send to announcement: Sends calls to a recorded voice message then disconnects them.
   3. Forward to extension: Forwards calls to a coworker, a call queue, an IVR menu, or an announcement-only or message-but extension.
   4. Forward to number: Frontward calls to an external phone number.

Note: If you fix a Work hours schedule, be sure to gear up your call handling rules for After hours too.

1. Go to the Admin Portal and sign in.
2. Go to your own or some other user's Telephone call Forwarding and Voicemail settings
   1. If yous're choosing how your own calls should be handled:
      1. i. If you're an admin, click Admin Portal > My Extension in the top correct.
      2. ii. Click Settings in the top carte du jour.
   2. If you lot're an admin choosing how the calls for another user should be handled:
      1. i. Click Users in the top carte.
      2. ii. Select a user from the Users with Extensions list.

Note: If you want to gear up the same Call Forwarding and Voicemail settings for multiple users, you tin create a User Settings template and assign that template to the desired users. Learn more than

1. Select Call Forwarding and Voicemail.

1. Choose either Work hours or Later on hours .
   

Notation: If you demand to bank check or edit the schedule, open the User Details section and click Settings & Permissions > User Hours.

Setting how calls are handled during work hours

1. Under Incoming calls, select how you want calls handled while you're working:
   • Band in order: Calls volition ring on the devices in the club they're listed.
   • Ring all at once: Calls volition ring all devices in the list at once.
2. Select how long you want each device to ring. Select E'er Band for your apps if you want them to ring along with your other devices and numbers. Turn off the Active toggle for whatsoever device yous don't want to ring.

1. Click Add number or coworker to add another device or telephone number to the listing.

1. If you selected Ring in gild, elevate and drop the devices to place them in the social club they should band.
2. Under Missed calls, choose how you want your unanswered calls handled:
   • Send to voicemail: Sends calls to voicemail. Learn how
   • Play message and disconnect: Sends calls to a recorded voice message and then disconnects the telephone call.
   • Forward to extension: Forward calls to a coworker, a call queue, an IVR menu, or an announcement-only or bulletin-only extension.
   • Forrard to external number: Frontward calls to an external phone number.

1. Click Save.

Setting how calls are handled after hours

Note: This is available only if you take a custom work schedule prepare. If yous have a 24/7 schedule, you won't need to set how calls are handled after hours.

1. Select how you want calls handled when you're not working:
   • Ring in order: Calls will ring on the devices in the guild they're listed.
   • Band all at one time: Calls will ring all devices in the list at once.
   • Send to voicemail: Sends calls to voicemail. Larn how
   • Play bulletin and disconnect: Sends calls to a recorded voice message and so disconnects the telephone call.
   • Forward to extension: Forrard calls to a coworker, a call queue, an IVR bill of fare, or an declaration-just or bulletin-simply extension.
   • Forward to external number: Forwards calls to an external phone number.

1. If you selected Ring in guild or Ring all at once, you can:
   1. Select how long you desire each device to ring. Select Always Ring for your apps if yous want them to ring along with your other numbers. Plough off the Active toggle for any device you don't want to ring.
   2. Click Add phone or coworker to add another telephone number to the list.
   3. If you selected Band in order, drag and drop the devices to place them in the order they should band.
   4. Under Missed Calls, select how you desire missed calls to be handled.
2. Click Save.

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Source: https://support.ringcentral.com/resource-center-proxy/mvp/phone/call-handling-forwarding/setting-up-how-incoming-calls-are-handled.html

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